Return & Refund Policy
At Puremine, we want you to feel confident in your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
Items must be unused and in their original condition
Items must be returned in original packaging
Proof of purchase (order number or receipt) is required
To initiate a return, please contact us at hello@puremine.com with your order number.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days depending on your bank
We do not offer cash refunds outside the original payment method.
Exchanges
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund.
Non-returnable Items
The following items are not eligible for return:
Custom or personalized orders
Final sale items